Hello, On Tue, Mar 30, 2010 at 10:06:18AM +0000, Mittelbach, Frank wrote: > I'm sorry for the trouble with the gnats system it is unfortunately not > the best possible interface. You actually managed to reach the bug > database each time, what you didn't manage was to reach it in a way that > your mail shows up on the web. And that's the only think I can see. Because nothing was shown, my conclusion was rather that the spam filter has sorted the mails to /dev/null. > Here are the rules (as far as I remember them - if mistaken, I'm sure > Rainer will correct me) Thanks. > To answer a bug entry: > > - you send mail to [log in to unmask] > > - to avoid generating a new bug entry this way you need to use a subject > line that contains <category>/<number> at the beginning (if think > stuff like Re: etc is possible > > - you can have additional text in the subject and it doesn't have to > match the original bug synopsis > > - if you do the above the entry will end up in the database but it will > not show up on the web and it will be distributed internally but not > back to the original poster (that's the way gants works) It would be nice, if the gnats system could send a confirmation that the entry has at least entered the database. > - if you want it to appear on the web you need to explicitly include the > original poster on CC or To: That's the point I have missed. But I have found a successful counter example: babel/3543. Here my reply ended up in the web despite having me in the CC or To field. The CC field was empty and the To field contained latex-bugs and latex-team. > And that actually is the catch: with so much misuse and email adress > harvesting the email addresses are no longer shown and so there isn't > really any way for you to do that Except I know the originator and its possible addresses. In this case I would have known. Otherwise could latex-team as address be used to show it on the web? > Not sure what the best way is, perhaps in a case like this, open a new bug > report and crossref though that isn't really a good solution either. What > I can do is to take your reply and add it again with cc to the originator > s othat he/she gets it and it shows on the web (not from here but tonight) Thanks. Yours sincerely Heiko