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Tue, 30 Mar 2010 10:06:18 +0000
Mailing list for the LaTeX3 project <[log in to unmask]>
"Mittelbach, Frank" <[log in to unmask]>
Mailing list for the LaTeX3 project <[log in to unmask]>
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Hallo Heiko,

I'm sorry for the trouble with the gnats system it is unfortunately not the best possible interface. You actually managed to reach the bug database each time, what you didn't manage was to reach it in a way that your mail shows up on the web.

Here are the rules (as far as I remember them - if mistaken, I'm sure Rainer will correct me)

To answer a bug entry:

 - you send mail to [log in to unmask]

  - to avoid generating a new bug entry this way you need to use a subject line that contains <category>/<number> at the beginning (if think stuff like Re: etc is possible

  - you can have additional text in the subject and it doesn't have to match the original bug synopsis

  - if you do the above the entry will end up in the database but it will not show up on the web and it will be distributed internally but not back to the original poster (that's the way gants works)

  - if you want it to appear on the web you need to explicitly include the original poster on CC or To:

And that actually is the catch: with so much misuse and email adress harvesting the email addresses are no longer shown and so there isn't really any way for you to do that

Not sure what the best way is, perhaps in a case like this, open a new bug report and crossref though that isn't really a good solution either. What I can do is to take your reply and add it again with cc to the originator s othat he/she gets it and it shows on the web (not from here but tonight)


-----Original Message-----
From: Mailing list for the LaTeX3 project [mailto:[log in to unmask]] On Behalf Of Heiko Oberdiek
Sent: Tuesday, March 30, 2010 3:53 AM
To: [log in to unmask]
Subject: Re: latex/3540: \DoNotIndex{\#,\$,\%,\^,\_,\~,\ ,\&,\{,\}}


this is an answer to an old LaTeX bug (see LaTeX bug database).
Unhappily I can't write an answer to the LaTeX bug system.
After three failed tries I have to use this list for that.
Please update the help text in the database:
* How to answer to a bug entry?
  * Which email address(es)?
    Probably: [log in to unmask]
    Anything else?
    How is the bug reporter is notified, if the answering
    person is different?
  * From address?
    Is any address allowed or it is limited to
    the bug reporter and authorisized people (LaTeX team)?
  * Subject?
    I have seen
      Re: <category>/<number>
      Re: <category>/<number>: <synopsis>
  * Are there delays in the processing of mails send to the
    bug database regarding answers (cronjob, moderation, ...)?